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As of today I still have no resolve because the merchant is not responding to the claim from my bank! Hopefully my complaint and the countless others will help the next person from becoming a victim to their shady business practices!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If let me with the only option to file a dispute with my bank. I contacted the merchant again and forwarded the email correspondence. The courier acknowledged that the packed was not delivered to my home and I needed to file a dispute with the merchant. I contacted the merchant who directed me to contact the courier service in which I did. I live anywhere from 45 minutes to an hour from Kennesaw so that’s impossible even if it was being delivered on a G5. I reviewed tracking and saw were the item was received at a sorting facility in Kennesaw at 19:05 and marked delivered to me at 19:06. I received a delivery notification that my ordered had been delivered on 12/19/22 but I hadn’t received a delivery. As of today, Mathe business has not responded to our request. On MaBBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. Consumers also indicate customer service is lacking as they do not provide assistance. Reports also indicate some consumers received their original purchased items. Other customers have indicated they have never received replacement items or refund. When tracking shows items have been return customers reach out to the company in regards to the refund but company fails to process the refund.
Some customer will reorder items and others send the return and wait for a refund. Upon contacting the company for a return company will provide a return label and consumers. However when they request a return the company fails to refund money. Customers allege the company has a statement of easy returns and refunds on website. BBB files indicate that this business has a pattern of complaints concerning issues with company returns and online purchases.
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